At HouseManager Pvt Ltd ("HouseManager," "we," "our," "us"), we are committed to providing reliable customer support to ensure the best possible experience with our property management software. This Support & Contact Policy outlines how you can reach us, our support coverage, and service commitments.
Customers may contact us through the following official channels:
support@housemanager.lk
+94 070 160 6306
All support requests must be directed to these official contact points to ensure timely and secure handling.
Available 24/7. All queries are logged and queued for response.
Available during standard business hours:
We aim to provide responses within the following timelines:
Email Inquiries:
Within 24 hours on business days.
Phone Inquiries:
Immediate during business hours; if unavailable, voicemail messages will be returned within 1 business day.
Priority Customers:
Customers on Business and Enterprise packages receive priority support with faster response and dedicated account manager access.
Our support team can assist with:
To help us resolve your queries efficiently, customers should:
Provide accurate account details when raising support tickets.
Clearly describe the issue, including screenshots or error messages (where applicable).
Ensure stable internet connectivity and supported devices when accessing services.
If your issue is not resolved at the first contact, it will be escalated to our technical specialists.
For Business and Enterprise customers, unresolved issues will be escalated directly to a dedicated account manager.
For all support and service-related inquiries, please use:
HouseManager Pvt Ltd
Email: support@housemanager.lk
Phone: +94 070 160 6306
Address: 456/3B, MANGALA MAWATHA, KADAWATHA