Privacy Policy

1. Information We Collect

We may collect and process the following types of information:

a) Information You Provide Directly

Registration & Business Data: Name, business name, email, phone number, billing address, property details, and other details when signing up for our services or requesting a demo.

Billing Information: Subscription and invoicing details (processed securely through third-party payment providers of Sri-Lanka). We do not store your full card details.

Customer Support Requests: Any information shared when contacting our support team.

b) Information Collected Automatically

Log & Technical Data: IP address, browser type, device identifiers, operating system, access dates/times, and usage patterns.

Cookies & Tracking: Cookies and similar technologies to enable core functionality, improve user experience, and analyze usage.

c) Information from Third Parties

OTA Platform Integrations: Reservation and property data when you connect HouseManager with booking platforms (e.g., Booking.com, Agoda, Expedia, Airbnb).

Payment Gateway Providers: Payment-related confirmations and transaction status when you subscribe to our services through PayHere or similar providers.

2. Purpose of Processing Personal Data

We use your information only for legitimate business purposes, including:

1. Providing Services: To deliver, operate, and maintain our property management software.
2. Billing & Payments: To process subscription payments securely through PayHere or other regulated payment providers.
3. OTA Synchronization: To manage and update bookings, availability, and rates across connected platforms.
4. Customer Support: To respond to inquiries, requests, and complaints.
5. Product Development: To improve functionality, fix issues, and develop new features.
6. Legal Compliance: To meet requirements under Sri Lankan laws and regulations.
7. Marketing & Communication: To send updates, newsletters, and promotional offers (you can opt out at any time).

3. Legal Basis for Processing

Under Sri Lanka's PDPA, we process your personal data on the following legal bases:

• Contractual Necessity: To provide services you have subscribed to.
• Legal Obligation: To comply with tax, regulatory, and data retention requirements in Sri Lanka.
• Legitimate Interests: To operate, improve, and secure our services.
• Consent: For marketing communications, optional features, and cookie tracking (where required).

4. Data Sharing & Disclosure

We do not sell your personal data. However, we may share your information in the following circumstances:

• Service Providers: With trusted vendors (e.g., hosting providers, cloud services, accounting integrations) who process data on our behalf.
• Payment Gateways: With Internet Payment Gateways and other regulated financial institutions for secure payment processing.
• OTA Integrations: With online travel agencies you connect to HouseManager (e.g., Booking.com, Agoda).
• Legal & Regulatory Authorities: If required to comply with applicable Sri Lankan laws, court orders, or regulatory demands.
• Business Transactions: If we are involved in a merger, acquisition, or restructuring, your data may be transferred as part of the transaction.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and in compliance with Sri Lanka's PDPA and other applicable laws. Once data is no longer required, it will be securely deleted or anonymized.

6. Data Security

We adopt appropriate technical and organizational measures to safeguard your information, including:

• SSL/TLS encryption for data transmitted between you and our systems.
• Secure hosting and cloud storage within regulated jurisdictions.
• Role-based access control to restrict unauthorized access.
• Regular monitoring, security audits, and system updates.

While we take robust precautions, no method of electronic transmission or storage is fully secure.

7. International Data Transfers

Your data may be transferred and processed outside Sri Lanka, for example when using international hosting providers or OTA integrations. Where such transfers occur, we ensure that your data is protected under contracts and safeguards that meet Sri Lankan PDPA standards.

8. Your Rights under Sri Lankan Law

Under the Sri Lanka Personal Data Protection Act (No. 9 of 2022), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of personal data where legally permissible.
• Restriction: Request that we limit how your data is processed.
• Data Portability: Request transfer of your data to another service provider.
• Objection: Object to processing for marketing or other purposes based on legitimate interests.
• Withdraw Consent: Withdraw consent where processing is based on consent (e.g., marketing communications).

To exercise these rights, contact us at info@housemanager.lk

9. Cookies & Tracking Technologies

We use cookies for:

• Essential Functionality: To enable core features of our website.
• Analytics: To analyze usage and improve user experience.
• Marketing (optional): To provide targeted offers and advertising.

You may disable cookies via your browser settings, but this may impact certain functionalities of our site.